Policies

Domestic Shipping
All orders ship USPS First Class Mail for Free. Typically it will take 2-5 days for your item to arrive once shipped. You will be notified via email when your item has shipped.  If you would like to expedite your order so that it ships faster please contact us to make arrangements.

International Shipping
Yes! All items are shipped USPS First Class Parcel (items are not insured – if you would like insurance please contact us for a quote). Once shipped 6-14 days shipping time is typical but it can be up to 6-8 weeks for transit. You will be notified via email when your item has shipped.
International buyers are responsible for any customs fees. **Please note: we no longer ship to Brazil due to the increased customs holding time of 3-4 months causing massive delays in transit.

Items that are lost or damaged during transit
All orders over $50 in the US are shipped with insurance (if you are an international customer and would like insurance please contact us for a quote). If your package is damaged you should notify us immediately and we will work with you to resolve the issue at no cost to you. If your package is lost we must wait 21 days within the US and 45 days internationally before filing a claim. Once a claim has been resolved a new item will be created and shipped at no cost to you.

Information Security
At Baby Jives Co. we respect your need for privacy and therefore will never share your personal information with a third party. We use a secure shopping cart.

Return Policy
Your satisfaction is very important to us. If you are dissatisfied with your item please contact us within 30 days of receipt of item and we will make arrangements to either refund you the cost of the item (less shipping) or place a new order for you. All items must be returned in original condition at the purchaser's expense before any refunds will be issued. We apologize, no refunds can be given on custom items, so please make sure you are certain of your choices when placing the order.