Shipping & Returns

Your satisfaction is very important to us. If you would like to return your item/s please email us within 15 days of purchase at info@babyjives.com with your order number and we will issue you a RMA so you can return the item/s for either a full refund (less shipping) or a store credit to be used towards a future purchase. Customer is responsible for return shipping costs UNLESS the return is due to our error, in which case we will issue you a prepaid label for return.

All items must be returned in original condition before any refunds will be issued. If your item is received more than 30 days after purchase we can only issue a store credit or a refund for the purchase price less a 10% service charge.We apologize, no refunds can be given on personalized items.

If you would like to exchange your item/s please email us within 15 days of receipt at info@babyjives.com with your order number and we will issue you a RMA so you can return the item/s for a credit to be used towards a future purchase. You are responsible for the return shipping costs.

All items must be returned in original condition at the purchaser's expense before any exchanges will be processed. We apologize, no refunds can be given on personalized items.

Please start returns by emailing info@babyjives.com with your order number. If you need further assistance you may call us at (484)278-1440 between the hours of 10am-4pm EST.

All orders over $30 ship USPS First Class Mail for Free. Typically it will take 2-5 days for your item to arrive once shipped. You will be notified via email when your item has shipped.  If you would like to expedite your order so that it ships faster please contact us to make arrangements.

Yes! All items are shipped USPS First Class Parcel (items are not insured – if you would like insurance please contact us for a quote). Once shipped 6-14 days shipping time is typical but it can be up to 6-8 weeks for transit. You will be notified via email when your item has shipped.

International buyers are responsible for any customs fees. **Please note: we no longer ship to Brazil due to the increased customs holding time of 3-4 months causing massive delays in transit.

All orders over $50 in the US are shipped with insurance (if you are an international customer and would like insurance please contact us for a quote). If your package is damaged you should notify us immediately and we will work with you to resolve the issue at no cost to you. If your package is lost we must wait 21 days within the US and 45 days internationally before filing a claim. Once a claim has been resolved a new item will be created and shipped at no cost to you.

At Baby Jives Co. we respect your need for privacy and therefore will never share your personal information with a third party. We use a secure shopping cart.

Your satisfaction is very important to us. If you are dissatisfied with your item please contact us within 30 days of receipt of item and we will make arrangements to either refund you the cost of the item (less shipping) or place a new order for you. All items must be returned in original condition at the purchaser's expense before any refunds will be issued. We apologize, no refunds can be given on custom items, so please make sure you are certain of your choices when placing the order.